Privacy collection notice and terms

Why we collect your information

THERAPY™ collects personal and health information to provide and coordinate your care, manage bookings and keep you safe during treatment.

What we collect

Contact details, booking history, intake and screening answers, pre-visit check-ins, clinical notes made by your practitioners, consent records and files such as voice notes.

Who can see it

Only the people who need it to care for you. Clinical notes are visible to treating practitioners, never to front-desk staff by default. Every access to your record is logged.

Where it’s kept

Your information is stored in encrypted systems. We use trusted service providers, including Momence for bookings. Where AI tools assist with documentation, they’re used only with your separate permission.

Your rights

You can ask to access or correct your information, and to receive a copy of your signed records. Contact the Practice Manager with any privacy question or complaint.

Terms of use

Keep your login private, tell us about changes to your health, and use the portal for non-urgent matters only — in an emergency call 000.